How to Easily Change NDIS Provider

If you’re not happy with your current NDIS provider – or you’re simply looking for support that’s better aligned with your goals and needs – the good news is that switching providers is easier than you might think.

At Unidex Healthcare, we support Australians every day to make a smooth and stress-free transition to a new provider. Whether you’re with NDIS, NIISQ, iCare, we’re here to guide you every step of the way.

Step 1: Review Your Service Agreement

Check your current agreement for any notice periods or cancellation policies. Most providers require written notice (usually 2–4 weeks).

Tip: You’re not locked in — you have the right to choose a provider that best supports your needs and independence.

Step 2: Notify Your Current Provider

Let your current provider know you’re ending services. This can be done via email, phone or in writing. You don’t have to provide a reason.

Need help with this step? Unidex can help draft a message or contact them on your behalf.

Step 3: Update Your MyPlace Portal

Log in to the NDIS MyPlace Portal and remove your current provider (if listed). This helps avoid confusion or duplicate bookings.

Step 4: Choose a New Provider

Look for a provider that:

Understands your support needs
Offers flexible scheduling and clear communication
Is available in your area

At Unidex, we match participants with support workers based on shared interests, values and goals — ensuring the right fit from day one.

Step 5: Create a New Service Agreement

Your new provider will work with you to create a fresh service agreement that outlines what support will be delivered, when, and how it will be funded.

Our team makes this part simple — we’ll walk you through it, explain anything unclear, and make sure you feel confident before moving forward.

Step 6: Begin Your New Supports

Once the agreement is in place, your new provider can start delivering supports aligned to your goals, preferences, and lifestyle.

Let Unidex Help You Make the Switch

We know that change can feel overwhelming — but you don’t have to do it alone. Our friendly team can walk you through every step and make the process smooth and stress-free.

📞 Ready to get started?

Whether you’re ready to switch or just weighing your options — we’re here to help you feel supported, heard, and in control.