For NDIS participants with complex needs, care isn’t just about daily tasks – it’s about trust, safety, communication, and stability. Yet one of the biggest frustrations participants and families experience is inconsistency in their support. Constant staff turnover, last-minute roster changes, and poor communication can create distress and reduce continuity of care.
At Unidex Healthcare, continuity of care sits at the centre of our approach. Here’s what it means, why it matters, and how it benefits complex participants across Australia.
What Is Continuity of Care Under the NDIS?
Continuity of care refers to receiving support from a stable, reliable team of support workers who understand your needs, preferences, and daily routines.
It also includes:
- consistent communication
- predictable rostering
- a familiar, skilled team
- clinical oversight for complex conditions
- personalised care informed by long-term understanding
For participants with complex care needs – such as spinal cord injury, ABI, ventilator care, PEG feeding or high-intensity supports – stability isn’t optional. It’s essential.
Why Continuity of Care Matters for Complex Participants
1. Safety and Clinical Accuracy
A stable team recognises patterns, risk points and early clinical changes. This reduces the risk of:
medication errors
manual handling incidents
missed clinical cues
Consistency leads to safer outcomes.
2. Emotional Stability and Trust
Participants feel more comfortable when they know who is entering their home. Consistent workers mean less anxiety and no constant re-explaining of needs.
3. Better Daily Outcomes
When the same workers attend regularly, they build rapport and understand exactly how to support the person’s goals, routines and communication style.
4. Reduced Family Stress
Families feel more confident knowing the person is supported by a long-term, clinically backed team rather than a rotating roster of unfamiliar workers.
Challenges Participants Face With Inconsistent Providers
Unfortunately, many participants experience:
- rotating support workers
- roster gaps
- workers who are not clinically trained for complex needs
- inconsistent communication
- poor shift notes or lack of handover
- rushed internal processes
These issues often lead to participants seeking a new provider — or ultimately switching to a specialist in complex care.
How Unidex Healthcare Ensures Continuity
Specialised Complex Care Teams
Our teams across QLD and NSW are trained in:
spinal cord injury
ABI
tracheostomy and ventilator care
PEG feeding
high-intensity supports
This expertise supports sustained, accurate care at home.
Thoughtful Worker Matching
We pair workers based on clinical skills, communication style and personal compatibility, helping relationships last long-term.
Strong Clinical Governance
Unidex provides:
regular check-ins
personalised care planning
behaviour support collaboration
rapid response to changes in need
This ensures care remains safe, consistent and participant-centred.
Continuity of care is more than a service standard — it’s a foundation for safety, trust, independence, and wellbeing. For NDIS participants with complex needs, stable teams and proactive communication make all the difference.
Unidex Healthcare is committed to providing exactly that: consistent, skilled, compassionate complex care at home.
